Why It Does Not Pay to Be a Professional Flake

I was recently commiserating with a friend who had ordered customized work from someone who appeared to be professional and who had exceptional examples of her work to show. This particular artist ended up flaking out on the job: lying about the job being completed, procrastinating on delivery, asking for more more materials, more time, more money. This person was a really good artist, but compromised her reputation by her bad behavior. Don’t let this happen to you. Here are a few things to consider to keep your professional reputation intact:

*Do not promise what you KNOW you cannot deliver. Sometimes factors change and what you thought you could accomplish changes. Make your customer or supervisor aware from the get-go that what you want to deliver is contingent upon those very factors that might change. For example, material costs may go up during the project, or you may need more personnel hours to accomplish the job. Saying that you can do a job and hoping you can figure it out later just does not work either in a business or any other work setting.

*Get your facts straight. Plan your project from the beginning by projecting costs, personnel hours, delivery times, etc. In other words, have a plan to accomplish what you promised and be able to articulate it.

*Do your research. Make sure you have all the tools you need to deliver what you promised. Retrench and assess during the project to ensure you still have what you need to bring the project to completion.

*Stay in touch. Good communication skills, both oral and written, are essential to keeping your professional reputation intact. Do not surprise your customer or supervisor with doubled costs, delayed or missed deadlines. Being up front is the best way to keep your project on track and get the necessary materials and support you need as factors change.

*Evaluate your own performance and get the customer’s or supervisor’s assessment as well. Feedback gives you an opportunity to improve your services or work.

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